Returns, Refunds and Exchanges
We want you to be pleased with your purchase from American Tapestry. Eligible items may be returned within 30 days of delivery for a refund of the merchandise price, subject to the conditions below.
Eligible Returns
To be eligible for a return, an item must be unused, unworn, and in its original condition and packaging, when applicable.
Proof of purchase or your order number may be required.
How to Request a Return
Please do not send a return without contacting us first.
To request a return, email support@thehouseofamericantapestry.com with your order number and the reason for the return.
If your return is approved, instructions for returning the item will be provided. Items returned without prior authorization may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Personalized or customized items
- Items specifically identified as final sale
- Gift cards
- Items that have been worn, used, altered, washed, or damaged after delivery
- Certain made-to-order items when identified as non-returnable on the product page
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact support@thehouseofamericantapestry.com as soon as possible and include your order number and photographs of the item and packaging when applicable.
American Tapestry will review the issue and provide appropriate next steps.
Refunds
Once an approved return is received and inspected, you will be notified of the status of your refund.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.
Original shipping charges are generally non-refundable unless the return results from an error with the order or a defective or damaged item.
Exchanges
To request an exchange, contact support@thehouseofamericantapestry.com. Exchange availability depends on the item and available inventory.
In some cases, the quickest option may be to return the eligible item for a refund and place a new order.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, the customer is generally responsible for return shipping costs.
Return instructions and the appropriate return address will be provided after the return request is approved. Please do not return an item to the address shown on your package without first contacting American Tapestry, as products may be fulfilled from different locations.
Questions
For questions about returns, refunds, or exchanges, contact: